All-Inclusive (Beach Vacations) Scenarios

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Please be prepared to answer questions regarding options for these clients.  Do not worry about dates & cost at this time.  Even though the cost is a critical factor, it is really important to understand the needs of the client and what options you can fit to those needs.  Detail is important and knowing your client’s needs is important.  It is OK to ask follow up questions in the interview to help you determine the best advice for these potential clients.

Scenario 1:

Susie White is booking a trip for she and 13 friends who want to stay at an all-inclusive resort.  They would like to book rooms and flights.  Two of them will be flying from Boston, two others will be coming in from Providence, 4 others will fly from LaGuardia, and finally 5 more will be coming from Orlando. 

 

The group would like to go for 8 days in November of the following year.  They want to assure that ground transportation is attached as well.  Some of the ladies are already PADI certified and some others in the group are looking to get certified PADI Certified.  They would like a resort that they can get this certification.

 

Quality is important to them and they like to be pampered.  When they vacation together, they are treating themselves as they are all hardworking professionals.  For these ladies’ group trips, they want to be waited on hand and foot.  They would like to take advantage of many water activities, spa treatments, and potentially some tours. 

 

They want to hear your recommendations for a resort as well as activities that they can do on their vacation.  They are flexible with the location of the resort.

 

  1. What information will you need from the guest regarding their choice of island/ destination?

  2. What specific piece of information in the scenario was very important to your recommendation?

 

Be prepared to answer some additional questions in the interview related to any research you may have done scenario.

Scenario 2:

Carrie Brown would like to bring her family on an all-inclusive resort vacation for the first time.  She is traveling with her husband Christopher; Adam, age 8; Christy, age 6; and Oliver, age 4.  They have traveled Europe extensively but would just like a beach vacation that would entertain the children while they are relaxing.  

 

They are looking for a 10-day vacation.

They are looking for a resort that would have lots to do for the kids but at the same time, they want to have some adult time.

 

  1. Which Caribbean destination would you recommend to this family and why?

  2. Which Resort would you recommend for this family?

Be prepared to answer some additional questions in the interview related to any research you may have done scenario.

Scenario 3:

Fred Flint and his wife would like to travel to an all-inclusive resort for adults only.  They love fine wine, dining, snorkeling and different types of excursions.  They aren’t sure if they should travel in the Spring or the Fall and need some advice.  They will be flying in from Washington, D.C. where they both have very stress involved professions. 

 

They are looking for a Luxury resort that they will feel pampered at and looking for something that is a little unique that will afford them some privacy.  The are both foodies and food options are very important to them.

 

  1. Which season would you suggest for an island adventure for this couple?

  2. What resort would you recommend for this couple?

  3. Tell us an interesting piece of information that you learned about the resort & destination during your research?

Be prepared to answer some additional questions in the interview related to any research you may have done scenario.