Ocean Cruise Scenarios

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For these three scenarios, please consider them all cruise related.  Please be prepared to answer questions regarding options for these clients.  Do not worry about dates/cost at this time.  Even though the cost is a critical factor, it is really important to understand the needs of the client and what options you can fit to those needs.  Detail is important and knowing our client needs is important.  It is OK to ask follow up questions in the interview to help you determine the best advice for these potential clients.

Scenario 1:

Jessica Rarebit has heard wonderful things about Royal Caribbean and has requested information for her upcoming vacation.  She will be traveling with her husband Bert, their 16 year old son, 12 year old daughter and 8 year old daughter.

None of them have ever been on a cruises and they would prefer to take a shorter trip this time and hope to book a longer cruise next year.

They are looking to entertain all of their children of varying ages as well as enjoy some quiet time for themselves.

The family is very active.  On other vacations they have done water sports and other water activities.  They are all excellent swimmers.  They enjoy hiking, biking, and swimming.

When they go on vacation, they prefer nicer accommodations.  They look for a minimum of 3-4 stars.

They are a middle- class family and have been saving for these two trips.


  1. What aspects of the cruise are you looking to match?

  2. What locations and cruises would you suggest for this family?

  3. What are your other recommendations for this family?


Be prepared to answer some additional questions in the interview related to any research you may have done scenario.

Scenario 2:

Carly Carnival has contacted you.  She was recommended to you by a co-worker.  She and her husband love to cruise and have been to almost all of the Caribbean Islands and was looking for a European adult only cruise experience.  They have been on several different cruise lines but never on an adult only cruise line.

They love wine and fine dining as well as luxury accommodations.  They are interested in a cruise line that is unique and does not have the typical main dining rooms.  They love the idea of specialty dining that is included.  They are looking for as close to an all-inclusive experience as possible.

Carly and her husband Cooper do not have any children.  They value good service.  They both have valid passports which do not expire for many years.

  1. What cruise line and destination would you recommend for them and why?

  2. What are some of the features and benefits of the cruise line you have chosen?

  3. What is a unique offering that this cruise line offers


Be prepared to answer some additional questions in the interview related to any research you may have done scenario.

Scenario 3:

Fran and Joe Findlay live in New England and have 2 daughters aged 4 and 6.  They have been to many destinations throughout the Caribbean and want to share these experiences with their extended family but prefer to cruise on Norwegian.

The extended family is as follows:

  • Fran’s sister Penelope Smith and her husband Sam who live in Texas with 2 children a son age 12 and daughter age 17

  • Joe’s brother Jeremiah Findlay and his wife Julia who live in Louisiana, they have no children.

  • Joe’s parents Joseph Sr. and Jeanne will be coming from New England as well.

  • Fran’s parents, Jody and Ralph Quarter will be coming from New England too.


They want a tropical destination to share with the family of all ages for their vacation and are planning to take it in the summer.


  1. Fran’s and Joe’s parents will be paying for the entire trip for all families.

  2. What Norwegian cruise would you recommend for this extended family with varying ages?

  3. What special arrangements do you think you would have to arrange for a multi-family trip?

  4. What special circumstances do you have to consider for this extended family?

  5. Based on the structures of the cabins on Norwegian, what would be important to share with your client about the cabins and which cabin styles would you recommend for this family?

Be prepared to answer some additional questions in the interview related to any research you may have done scenario.