Theme Park Scenarios- Choose Disney or Universal

The ability to research information is a requirement of being a travel advisor.  We ask that our candidates prepare some information for their interview.  This helps us to determine research abilities and the candidates' instincts.  We know that many of our candidates do not have experience so please do not feel intimidated by this part of the process.

We will give you some of the questions we will ask so that you can have some guidance on what to research and then there will be some questions that we will ask that you will not know ahead of time.  These questions help us to know your instincts.

Knowing your research skills and instincts also helps us to to prepare the training program to meet the needs of the candidate that is offered a spot in our training program.

As we know that some people know Disney better than Universal or vice versa, you can choose between a set of scenarios for Disney or a set of scenarios for Universal.

Please choose only one set and prepare the all of the scenarios for the set you choose.

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For these three scenarios, please consider them all Disney related.  Please be prepared to answer questions regarding options for these clients.  Do not worry about dates & cost at this time.  Even though the cost is a critical factor, it is really important to understand the needs of the client and what options you can fit to those needs.  Detail is important and knowing your client needs is important.  It is OK to ask follow up questions in the interview to help you determine the best advice for these potential clients.

Scenario 1:

Judy Johnson has requested information.  She has a family of 5.  Her husband Bart, son Charlie (10), daughter Marissa (6), and daughter Haley (4).  She was always told by friends and family that they should not go until the kids were at least 4 years old.  None of them have ever been to Walt Disney World. 

They are looking for the magical Disney experience that they have heard about from their friends over the years.  Judy and Bart are doing this as a surprise for their children and are going to tell them on the way to the airport.

They are an upper middle class family.  They generally like to stay in a Marriot level hotel when they go away.  They have been saving for this trip.

  1. What aspects of the resort are you looking at to match a Marriot level hotel?

  2. Which resort (s) and why would you recommend for this family?

  3. What are your other recommendations for this family?

 

Be prepared to answer some additional questions in the interview related to any research you may have done on this scenario.

Scenario 2:

Sally Hanson has contacted you.  She was recommended to you by a co-worker.  She and her husband are not theme park people.  They have no interest in a vacation that includes theme parks.  They also do not like ships and have no interest in a cruise.

They love wine and have been on numerous vineyard tours and have always been fascinated in the vineyards.  In addition to their love for wine, they love the finer things in life.  They frequently go out to fine dining restaurants.  Sally has even been contemplating taking some cooking classes to learn how to make some of the dishes that they enjoy in these restaurants.

Sally and her husband Joe do not have any children.  They value good service.  They both have really good jobs and have a flexible schedule for taking a vacation.  They have done the beach vacation and are looking for something different.  They both have a valid passport that will not expire for several years.

  1.  What Disney Destination would you recommend for them and why?

Be prepared to answer some additional questions in the interview related to any research you may have done on this scenario.

Scenario 3:

Jill and Jeremy Dunham live in New England.  They have been to Walt Disney World several times and are looking for something different.  They have 2 children ages 4 & 6 (girls).

 
They are looking for an extended family trip:

 

  • Jill’s sister Jessica Roark and her husband Joseph live in Oregon and they have 2 children ages 3 & 5.

  • Jeremy’ brother John Dunham and his wife Julia live in Texas.

  • Jeremy’s parents Joseph & Jillian will also be attending- They live in Illinois.

  • Jill’s parents who also live in New England plan to attend as well.  They are Josephine & Jonathan Schwartz.

 

They do not want a cruise as Jill’s sister is pregnant and would have the baby a couple of months before they want their vacation to occur.


They still want the park experience but also want a tropical destination as well.  They have two weeks for their vacation and are planning to take it in the summer.


Jill’s parents and Jeremy’s parents are both well to do and are paying for the entire trip for all of the families.  

  1.     What Disney Destination(s) would you recommend for this multi-generational family trip?
  2.    What special arrangements do you think you would have to arrange for a multi-generational family trip?
  3.    What special circumstances do you have to consider for this extended family?

Be prepared to answer some additional questions in the interview related to any research you may have done on this scenario.

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For these three scenarios, please consider them all Universal Studios related.  Please be prepared to answer questions regarding options for these clients.  Do not worry about dates & cost at this time.  Even though the cost is a critical factor, it is really important to understand the needs of the client and what options you can fit to those needs.  Detail is important and knowing your client needs is important.  It is OK to ask follow up questions in the interview to help you determine the best advice for these potential clients.

Scenario 1:

Barbara Benson has requested information.  She has a family of 5.  Her husband Bart, son Benjamin (12), daughter Brenda (10), and daughter Bella (8).  She was always told by friends and family that they should not go until the kids were at least 8 years old.  None of them have ever been to Universal Orlando Resort. 

They are looking for the magical Universal experience that they have heard about from their friends over the years.  Brenda and Bart are doing this as a surprise for their children and are going to tell them on the way to the airport.

They are an upper middle class family.  They generally like to stay in a Marriot level hotel when they go away.  They have been saving for this trip.

The kids love roller coasters & Harry Potter and are looking to fill their days with lots of thrill rides.

  1. What aspects of the resort are you looking at to match a Marriot level hotel?

  2. Which resort (s) and why would you recommend for this family?

  3. What are your other recommendations for this family?

 

Be prepared to answer some additional questions in the interview related to any research you may have done on this scenario.

Scenario 2:

Amy Anderson has contacted you.  She was recommended to you by a co-worker.  She and her husband are looking to take a honeymoon.  They are huge movie buffs and love Harry Potter, Jurassic Park, King Kong, and more.

As it is their honeymoon, they have a honeymoon and their family & friends have been very generous.  Because of this, they are looking to go all out and take advantage of all that Universal has to offer.  They are even interested in any behind the scenes opportunities.

Sally and her husband Joe value good service and are looking to be pampered on this honeymoon.

  1.  What hotel would you recommend for them and why?

  2. What room type would you recommend for them and why?

  3. What other opportunities would you recommend for them?

Be prepared to answer some additional questions in the interview related to any research you may have done on this scenario.

Scenario 3:

Lisa and Luke Casey live in New England.  They have been to Universal Orlando several times and are looking for something different.  They have 2 children ages 10 & 12 (girls).

 
They are looking for a multi-generational family trip:

 

  • Lisa’s sister Laura Smith and her husband John live in California and they have 2 twins age 7 .

  • Luke’s brother Jackson Casey and his wife Julia live in Texas.

  • Luke’s parents Joseph & Jennifer will also be attending- They live in Illinois.

  • Lisa’s parents who also live in New England plan to attend as well.  They are Lori & Landon Flanagan.

 

Lisa’s sister is pregnant and would have the baby a couple of months before they want their vacation to occur.  She does not want to fly with an infant and wants to be able to drive to their destination.


They still want the park experience but also want to take in the local experiences as well.  They have two weeks for their vacation and are planning to take it in the summer.


Lisa’s parents and Luke’s parents are both well to do and are paying for the entire trip for all of the families.  

  1.     What Universal Parks & Resorts destination would you recommend for this multi-generational family trip?
  2.    What hotel would you recommend for this multi-generational family trip?
  3.    What special circumstances do you have to consider for this extended family?

Be prepared to answer some additional questions in the interview related to any research you may have done on this scenario.