Coasters Castles Travel, LLC Terms and Conditions for client travel reservations. Please be
advised that in the event any changes are made to any reservation including, but not limited to
changes in travel dates, updated Terms and Conditions may apply to the modified reservation.
Any participation in this service will constitute acceptance of this agreement.
Prices
All prices are in U.S. dollars and are subject to change until the package is paid in full. Prices are
for the total package and cannot be broken down into individual package component prices.
After package is paid in full, package price is subject to change due to imposition of taxes or
other charges of government authorities. Prices are also subject to change due to
modifications to package or package components. Additional adult charges may apply for more
than two adults per room. If transportation is included in the package, the airfare is not
guaranteed until the total price of the airline tickets is paid in full. Client is responsible for any
price differences that may result from any requested changes.
Booking Procedures
Reservations must be made in accordance with the Supplier and are not complete until the
Supplier has issued a confirmation number.
Reservation Information
All clients’ full, legal names (including children) are required at the time the reservation is
made. Children’s ages at time of travel are also required at the time the reservation is made.
Date of birth and gender are required for all clients, including infants, if the reservation includes
air transportation and/or cruise vacations.
Deposit and Payment Procedures
For reservations made 31 days or more prior to guest arrival, a deposit as required by the
supplier will be due and must be received or the reservation will automatically be cancelled.
The total price of travel insurance is also due at time that it is requested. For reservations that
include air transportation, the total price of airline tickets may be due at the time of booking.
Payment in full is due according to the suppliers’ schedule. Payment may be made with a valid
credit card as authorized by the Credit Card Authorization Form. Payments made with a debit
card may be subject to daily spending limits according to the card holder’s bank, and any
payments charged over the daily spending limit may be rejected. It is the responsibility of the
card holder to be aware of their daily spending limit to ensure the payment does not exceed
the limit. Coasters Castles Travel, LLC is not responsible for any consequences resulting from
exceeding the daily spending limit. Final payments may need to be made in smaller, daily
amounts to adhere the daily spending limit. All payments will be made directly to the Supplier
and not to Coasters Castles Travel, LLC or to any of their agents. In some cases, a supplier gift
card may be used for payments. It is the responsibility of the client to retain all used gift cards
in the event of a cancellation as the refunded amount will go back to the original form of
payment.
Cancellation and Refunds
Cancellations may be made according to each Supplier’s Terms and Conditions for each
reservation with refunds made per their individual contract. Please note that most air, unless
otherwise noted, is non-refundable as well as travel insurance premiums. Clients will be
responsible for any cancellation fees assessed by airlines and Suppliers. No refunds are made
for airline tickets after travel has commenced or if a flight is missed or delayed.
Change Fees and Changes to Reservations Made Prior to Guest Arrival
Changes to reservations or packages, including but not limited to change in travel dates, length
of stay, room accommodations, age of children, number of guests, or names of guests are
subject to availability at the time the change is requested, and the client is responsible for
payment of any increase in price resulting from the change and/or change fees. All changes are
subject to the Terms and Conditions of the Supplier.
Travel Documents
Travel documents will be issued to clients according to Supplier terms and within a reasonable
time prior to travel, if there is proper time following the booking.
Identification
It is the client’s responsibility to ensure that all members of their travel party have the required
identification with them at the time of travel to allow them to travel via their selected means.
This includes having a REAL ID or passport for all flights as of May 7, 2025 for anyone over
the age of 18. For all guests taking a cruise, it is the responsibility of the client to ensure all
members of their travel party have the appropriate identification as required by the Cruise Line
and/or the country they are departing from and/or disembarking to visit. For international
travel, it is the client’s responsibility to ensure all members of the travel party are compiling to
the identification requirements of the countries they are visiting.
Air Transportation
Flight schedules are not guaranteed. Coasters Castles Travel, LLC and their Agents are not
responsible for any airline schedule changes, delays, cancellations, or any airlines’ failure to
perform for any reason including, but not limited to, strike, bankruptcy or cessation. Duplicate
reservations are subject to cancellation by the airline without notice. Coasters & Castles Travel,
LLC and their Agents are not responsible for any negative impacts to a vacation resulting from
an airline’s failure to perform for any reason. It is recommended to fly into a location at least
one day prior to embarking on a cruise so as not to risk a delay resulting in missing the cruise.
Features
Parks, restaurants, attractions, recreation, entertainment and other products, services or items
are subject to change by all Suppliers and are not the responsibility of Coasters Castles Travel,
LLC or their Agents.
General Conditions and Responsibility
Coasters Castles Travel, LLC and their Agents shall at no time be liable or responsible in any
way whatsoever for any loss, injury, illness, or damage caused or arising in connection with any
transportation, hotel, ship or other services or products of Suppliers, or as a result of acts of
God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any
circumstance beyond their control. Coasters & Castles Travel, LLC reserves the right to accept
or decline any client at any time for any reason.
Clients with Disabilities or Needs of Special Accommodations
For clients with disabilities who require accessible accommodations, specific information and
assistance can be requested of the Supplier by an Agent of Coaster Castles Travel, LLC. It is
the client’s responsibility to make the Agent aware of any accommodation requests, disabilities,
sensitivities, and/or allergies that could impact the travel plans. The agent will contact the
Supplier on the client’s behalf as necessary.
Car Rental and Ride Share
Agents of Coasters & Castles Travel, LLC will work on behalf of the client to reserve a rental
vehicle if requested. It is the client’s responsibility to adhere to all Car Rental Supplier
requirements, regulations, terms and conditions, and insurance, as well as to understand their
own personal auto insurance policy and if that coverage will extend to a rental vehicle and to
the drivers of the rental vehicle. The client assumes all risk, including damages for loss of use, if
appropriate and complete auto insurance is not secured whether through their own personal
auto insurance policy or the insurance provided by the Car Rental Supplier.
If a client will be hiring a ride share vehicle during their vacation, such as through Uber or Lyft, it
is the client’s responsibility to ensure the ride share driver has the appropriate auto insurance
ride share coverage which will extend to their passengers.
Acknowledgements
COVID-19 Travel Waiver
On the date indicated below, I request that Coasters Castles, LLC (“Agency”) and their Agent
to make one or more travel booking(s) on my behalf. As the worldwide COVID-19 Coronavirus
Pandemic remains ongoing at this time, I acknowledge that for this reason, and other reasons
not reasonably foreseeable at this time, these travel plans may be interrupted or cancelled by
the Supplier that is providing them, a government entity, or other third party over which
Agency has no control. I further acknowledge that the Supplier’s own cancellation, rebooking,
or refund policies, subject to any applicable law that is now or may later be in effect, will govern
my rights and remedies, including my right to receive a refund, in such an event. Moreover, I
understand that should I elect to purchase travel insurance, the terms of the policy will dictate
whether, and to what extent, coverage for any financial loss may exist under the circumstances.
By signing below, I hereby agree to hold Agency and their Agents harmless and to release them
from any and all liability for any damages, including but not limited to monetary losses, I may
incur as a result of such interruption or cancellation of these travel plans.
Travel Insurance
I understand it is my responsibility to ensure that the policy I choose meets the needs of what I
expect should there be a need to cancel for any reason with the understanding that policies do
not generally include epidemics. I understand that I am responsible for ensuring and
understanding the coverage in the policy.
Travel insurance premiums may not be refundable according to the terms and conditions of the
Supplier. The client agrees to follow the terms and conditions of the purchased travel
insurance policy or travel protection policy.
Credit Card Use
I understand that I will adhere to the Credit Card Authorization Form.
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Privacy Policy
Last Updated: August 11, 2026
Coasters & Castles Travel, LLC (“Coasters & Castles Travel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, communicate with us, request travel planning services, or interact with our online services.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, telephone number, mailing address, travel preferences, destination interests, requested travel dates, information about members of your travel party, and other information you choose to provide when completing a form, requesting information, joining our email list, or communicating with Coasters & Castles Travel or one of our travel advisors.
When necessary to research, plan, or book travel, additional information may be requested. Depending upon the travel services involved, this may include legal names, dates of birth, gender, passport or identification information, accessibility or accommodation requests, and other information required by travel suppliers.
Payment information provided for travel reservations is handled in accordance with our payment authorization procedures and applicable supplier requirements. Payments for travel reservations are generally processed directly by the applicable travel supplier.
How We Use Your Information
Information we collect may be used to:
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Respond to inquiries and requests for information;
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Provide travel planning and related services;
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Research, arrange, and manage travel reservations;
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Communicate regarding current or prospective travel plans;
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Provide customer service and support;
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Send newsletters, travel information, promotions, or other marketing communications when you have elected to receive them;
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Improve our website, services, marketing, and customer experience;
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Analyze website traffic and visitor interactions;
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Maintain the security and functionality of our website and systems; and
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Comply with legal, regulatory, supplier, or contractual requirements.
Google Analytics and Website Analytics
We use Google Analytics and may use other analytics technologies to help us understand how visitors interact with our website.
Google Analytics may collect information such as pages visited, time spent on the website, general geographic information, device and browser information, traffic sources, and interactions with website features.
Google Analytics uses cookies, device identifiers, and similar technologies to collect and process this information.
We use this information to better understand website traffic, evaluate the effectiveness of our marketing efforts, improve our website, and understand how visitors find and interact with Coasters & Castles Travel.
Information about how Google uses information from websites and applications that use its services is available through Google's privacy resources at:
How Google uses information from sites or apps that use its services
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate website features, remember preferences, understand website usage, measure performance, and support marketing and analytics activities.
Some cookies may be necessary for the website to function properly. Others may be used for analytics, functionality, or marketing purposes.
Where required, visitors may be provided with options to manage their cookie preferences. Browser settings may also allow visitors to block or delete certain cookies; however, doing so may affect the functionality of portions of the website.
Email and Marketing Communications
If you subscribe to our email list or otherwise request marketing communications, we may use the information you provide to send travel information, agency news, promotions, destination inspiration, and other communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.
Travel Advisors and Service Providers
Coasters & Castles Travel works with independent contractor travel advisors who may receive information necessary to respond to inquiries, provide travel planning services, and assist with travel reservations.
We may also share information as reasonably necessary with travel suppliers and service providers involved in researching, arranging, servicing, or fulfilling your travel plans. These may include, depending upon your travel arrangements, cruise lines, hotels and resorts, tour operators, airlines, transportation companies, travel insurance providers, destination management companies, and other travel-related suppliers.
We may also use third-party companies and technology providers that assist us with website hosting, communications, email marketing, analytics, forms, customer relationship management, and other business operations.
These third parties may process information according to their own privacy policies and applicable agreements.
Information We Do Not Sell
Coasters & Castles Travel does not sell your personal information for monetary compensation.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No method of electronic transmission or storage can guarantee absolute security.
Third-Party Websites
Our website may contain links to websites operated by travel suppliers or other third parties. Coasters & Castles Travel does not control the privacy practices of those websites.
When you visit a third-party website, the collection and use of information by that website is governed by its own privacy policy and terms.
Children's Privacy
Our website and travel planning services are intended for adults who are arranging travel for themselves or others.
Travel arrangements frequently involve children, and information about minor travelers may be required to make or manage reservations. Such information should be provided by a parent, legal guardian, or other adult authorized to provide the information.
We do not knowingly use our website to solicit personal information directly from children.
Your Privacy Choices
Depending upon where you reside and applicable law, you may have rights concerning your personal information, which may include the ability to request access to, correction of, or deletion of certain personal information.
You may also opt out of marketing communications at any time.
Requests concerning personal information may be submitted using the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, legal requirements, or services.
The date at the top of this Privacy Policy indicates when it was most recently updated.
Contact Us
Questions or requests regarding this Privacy Policy or our privacy practices may be directed to:
Coasters & Castles Travel, LLC
Email: info@travelcnc.com
Phone: 844-422-8785